Jimmy BrancaccioTechnical Coordinator - Siteocity
Technical Support Application Developer
Contact InformationPhone: 802-715-1473
Location: Cypress, TX
Email: jimmybrancaccio[ @ ]icloud.com
cPanel, LLC - July, 2016 to Present
- Technical Coordinator - Siteocity (February 2018 - Present)
- Technical Support Application Developer (February 2018 - Present)
- Technical Analyst Supervisor (July 2016 - February 2018) - I supervise a team of Level I, II and III technical analysts.
WHMCS Ltd. - March, 2015 to July, 2016
Assistant Support Manager of WHMCS Technical Support & Customer Service
I work in conjunction with our Technical Support Manager to supervisor and support our Technical Support and Customer Service Teams. Duties include managing scheduling, time off requests, handling escalated tickets, working with members from each team when they request help or guidance on support tickets, review and optimization of policies and procedures, handling payroll and ensuring feedback bonuses are paid out as a part of payroll, ensuring vendor accounts have positive balances, development of a support tool which improves the ease of troubleshooting for our technical support team, hiring of new employees and performing their on-boarding and training, handling the review of support tickets to ensure there are no clear-text passwords left in them, working with our development team to ensure the visibility of high priority cases, etc...
cPanel, LLC - August, 2014 - March, 2015
Technical Analyst II
I technically analyze things.
HostGator.com LLC. - August, 2009 to August, 2014
- Linux Systems Administrator II / HostGator International Team (August, 2012 - August, 2014) - Continuing work as a Level II Systems Administrator while traveling abroad to assist in setting up new international branches of the company. Providing Linux Systems Administrator training to new international employees. Continuing training and support of international agents locally and remotely. Managed deployments of shared hosting environments and Virtuozzo-based host nodes for the international branches. Handling most supervisor duties including QA, shift scheduling and management of international Linux Administrators.
- Linux Systems Administrator II & Supervisor (April, 2012 - August, 2012) - Providing level 2 systems support to customers. Handling escalated tickets from the level 1 system administrators. Developing small scripts to assist with commonly performed tasks. Installing custom software for customers, handling farm-wide issues, doing more proactive tasks, handing dedicated server reloads. Supervisor issues remain the same.
- Linux Systems Recruiter & Supervisor (March, 2011 - April, 2012) – I work with a team of about 5 people. Our goal is to find the best candidates for our company as Linux Server Administrators (Levels I-III). Tasks include maintaining a virtual test environment to gauge and test possible new employees, handling over the phone and in-person interviews with possible candidates, scheduling and re-scheduling if necessary interview dates and times. Duties also included, as necessary, those listed below as well.
- Linux Server Administrative Supervisor (August, 2010 - March, 2011) – Watching over a night shift of Linux Support administrators (10-15 employees at any given time). Working on issues that administrators were unable to solve or understand. I worked with them so they could learn and better understand the given issue. As I supervisor I also worked on handling escalated issues from distraught/upset customers via support tickets or phone, managing employee attendance records, work schedules and time off requests, handling employee disciplinary actions and performance plans, working one-on-one with employees as to resolve support issues, making sure support issues in multiple queues are being handled appropriately and in a timely manner, making sure each night shift is properly staffed to handle incoming support requests.
University of Vermont - August, 2008 to August, 2009
Technology Support Specialist
Help desk support using a ticket based support system, hardware troubleshooting, configuration, maintenance, and support of a FileMaker server, administration of a web server, mobile device support, proper backup and imaging of desktop and portable computers, research and development on web applications, maintenance of 30+ project websites, PHP scripting for web forms, HTML newsletter code development, inventory of computer hardware and software, documentation of practices and procedures, Moodle installation, configuration and maintenance, integration of PHPBB3, Joomla and Moodle softwares for single-sign-on.
Macintosh-Admin & VTMacIT - July, 2007 to August, 2008
Consulting for residential clients, as well as small and medium businesses, maintenance of small sized networks with 20-30 clients, developing secure and reliable backup plans for clients, network design and proper equipment implementation for various networks types, hardware repairs of Apple desktops, servers and laptops.
Small Dog Electronics - October, 2004 to March, 2008
- Apple Specialist Consultant (January, 2008 - March, 2008) – Sales agent in retail store, customer service, simple diagnosis and repair of iPods, Apple laptops and desktops, network design and implementation for residential clients, as well as medium and large businesses, and Apple enterprise solutions (Xserve, Xserve RAID, XSAN) within Windows & Macintosh networks.
- Web Content Specialist (November, 2006 - January, 2008) – Maintaining web site (SmallDog.com) and content within website, ad and graphic design, maintaining newsletter lists, keeping up to date with all current Apple software and hardware, writing articles for multiple newsletters and blogs, coding portions of the Small Dog website, optimizing already existing web code, maintaining an accurate description for each product on the website, working with in-house marketing staff and PCWorld.com to generate best click-through rates on web banners, providing e-mail based support for Apple and 3rd party products to clients, keeping records of all current and past ads, pushing out content to the newly re-designed SmallDog.com website.
- Retail sales and computer technician (October, 2004 - November, 2006) – Retail sales, consulting for small businesses and residential clients, building wireless and wired Ethernet networks, Apple computer repairs, obtaining Apple Product Professional status through Apple, shipping and receiving in warehouse, setting up file sharing networks, setting up secure remote access to company servers, building OS X Panther and Tiger based servers, providing e-mail based support for Apple products, writing for a weekly newsletter and company blog.
SkillsLAMP stack installation, configuration and maintenance within Windows, Linux and Mac OS X environments
Docker, Docker Compose, Kubernetes
Proxy Setup & Management (Apache, Nginx, Traefik)
Application development in PHP & MySQL
Operability in macOS, Linux and Windows desktop operating system environments
Operability in macOS, Linux and Windows server operating system environments
Cisco Networking Solutions (CCNA-level) - configuration of routers, switches and VLANs
cPanel & WHM
Exim - setup and configuration
Dovecot - setup and configuration
BIND - setup and configuration
PowerDNS - setup and configuration
Basic Perl scripting
Basic Bash scripting including awk, sed, for and while loops
MyVideoGameList - April, 2011 to Present
MyVideoGameList.com is a website which allows users to track and keep a list of the video games they're currently playing or have played amongst other statuses. It was originally written for personal use but it appears other people have found a good use for it as well. The site is built from the ground up using PHP & MySQL. It features an integration of bbPress forum software as well as CometChat. The site is an on-going work in progress, and there's still a fair amount of features and code that I'd like to get implemented.
Macintosh-Admin - November, 2007 to Present
This is a project I started with one of my best friends while working at Small Dog Electronics. We wanted it to be a repository of knowledge including, tutorials, news, and code that we created or from others that we found useful while working with Mac OS X Server and the Apple Xserve. Since the Apple Xserve and Xserve RAID have been discontinued the site is mostly in-active. It was originally built using WordPress and integrated with bbPress. Since then the site has been moved to Octopress and no longer uses a forum.
My Blog - March, 2013 to Present
After going through many various types of blogging software I finally developed my own. It's built from PHP, MySQL and uses Disqus to handle commenting. I am always working to improve my code, the layout, and usability.
MyAnimeList - January, 2014 to Present
This application is very similar to MyVideoGameList but is specifically for anime. It allows me to create a list of anime and set them to one of several status. It also acts as a database for hundreds if not thousands of anime titles. Currently it's built without community features, however in the future they may be implemented. This application was built because the current solution at MyAnimeList.net was failing me (and others) as it was unstable and unreliable. I also prefer to store my data on my own servers.
Scribbld - July, 2007 to Present
Scribbld is one of my larger projects in terms of the amount of users. It utilizes the LiveJournal source code as it’s platform. Scribbld originally ran on 3 web servers and 2 database servers, however after optimizing the site, and code and upgrading physical resources I've been able to get the site to run without issue on a single physical server. Scribbld has over 100,000 users. I am responsible for daily server maintenance & backup of important data, keeping server reliability & stability high, supporting end users when issues arise, general maintenance involved in a community-based website, and maintaining multiple web servers and database servers in a secure manner. I also developed external scripts to handle paid account notifications and statuses as well as a script which allowed users to purchased purged/deleted accounts. Currently Scribbld isn't receiving any active development time, due to new projects utilizing all my development time as well as a lack of support from the LiveJournal development community.
Confessh.us - June, 2009 to November, 2011
This project idea originated from my friend and within a few weeks we had a working version of the site going. The idea behind Confessh.us was that anyone could submit any confession they wanted, and anonymously if they so choose. The site was built using PHP & MySQL and integrated with bbPress for community discussions. The site is currently no longer active and the code has been archived, mostly for reference for future projects.
Movie Rental Web Application - May, 2009 to Present
This application was built for a local general store that wished to rent movies out to their customers. The application allows users to store customer information, store movies they're able to rent out, as well as allow users to rent out movies to their customers. The applications also generates various statistics such as whom has rented the most movies, which movies are late and their late fees associated with them, total number of movies in the database and total number of customers in the database. The applications has gone through several visual iterations, and is currently using Bootstrap as a framework. While the application was specifically designed for a single shop, it's more than possible the application could be used by multiple places each with their own databases of movies and customers.